Privacy & Security

Thank you for visiting schizophreniaresearch.org.au. The Schizophrenia Research Institute (“the Institute”, “we” or “us”) respects your privacy and is committed to keeping you informed about how we use the information we gather from you through the use of our website, (the “Site”). We do not sell, rent or loan any identifiable information regarding our supporters to any third party. Any information you give us is held with the utmost care and security.

We have created this privacy policy to inform you about how we collect, use and share your personal information.

By using or accessing the Site in any manner, you acknowledge that you accept the practices and policies described in this Privacy Policy, and you hereby consent that we will collect, use and share your information in the following ways. If you do not agree to this Privacy Policy, please do not use our services.

 

What Does this Privacy Policy Cover?

We collect, store and use your personal information to help us support schizophrenia research. This Privacy Policy explains how we handle the personal information we collect relating to our fundraising activities – this includes marketing, events and our website.

What Information Do We Collect and Why?

Personal information means information that identifies you or that could reasonably be used to identify you. The types of personal information we collect may include your name, gender, contact information, email address, credit/debit card information and if you consent to take part in our activities and events or to receive marketing materials from us.

We occasionally collect health information relating to schizophrenia as part of our general fundraising activities, however this will only be asked in a person-to-person situation. Any information is stored on a secure server accessed by authorised staff only.

We may collect your personal information for a number of purposes, including:

  • Marketing: to communicate with you about donations, our activities and fundraising events.
  • Other activities: communicating with you to verify your identity, to improve and evaluate our services, and to comply with relevant laws.

 

How Do We Collect And Store This Information?

Where possible, we will collect your personal information directly from you. This may be in person (e.g. when you attend an event), on the telephone, or online. We only collect information by lawful and fair means.

We may also obtain personal information from third parties. If at any time you want to know who provided us with your personal information then please call or send a request to us at contact@schizophreniaresearch.org.au. We will provide the details of that third party within a reasonable time and without charge.

Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. If at any time in the future you do not want us to send you direct marketing material or you wish to cancel a previous consent, then you can simply inform our Administrative Officer by contacting us at contact@schizophreniaresearch.org.au. We will always provide a simple means for you to “opt-out” from receiving direct marketing material.

We take all reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access. Electronic information is stored on secure servers that are protected in controlled facilities.

We do not use data hosting facilities or third party service providers that store information overseas.

Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people. Any personal information not actively being used is securely archived, usually for 1 year.

We use a third-party financial institution to process our credit card transactions. It receives the credit card number and other personal information of our donors only to verify credit card numbers and to process credit card transactions in a secure environment. Where your financial information is stored on our servers, access to this information is restricted to our authorised staff only.

 

Links to External Sites

Other sites accessible through our Site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Please be aware that our Site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our Sites are not covered by this Policy.

 

Engaging With Us Anonymously

Anonymous donations may be made to the Schizophrenia Research Institute at any time by contacting us directly. Please note that we are unable to provide anonymous donors with receipts.

If you want to make a general enquiry or browse our web-site you can do so anonymously.

Cookies – A cookie is a small file created by your web browser (eg. Internet Explorer) to assign a unique identification to your computer. Schizophrenia Research Institute uses cookies to track browsing behaviour on our website. Our cookies do not collect any personal information about our website users. The Schizophrenia Research Institute website is fully functional with Cookies switched off.

We log IP addresses for systems administration purposes. IP addresses are logged to track a user’s session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific donor.

 

When We Would Need To Disclose Your Personal Information

We may need to disclose your personal information to our agents in order to carry out our fundraising activities. This may include agencies that perform services on our behalf, such as mailing houses, printers, information technology services providers, database services and telemarketing agencies. These services will always be provided under strict confidentiality agreements.

In rare cases, we may be required by law to disclose your information to a government or law enforcement agency (for example to investigate an allegation of credit card fraud).

 

Accessing or Changing Your Personal Information

When we send out any regularly scheduled e-mail communications to members, we provide an option to not receive such e-mails and to be removed from the database.

We take reasonable steps to make sure that the information we collect and use is accurate, up-to-date and complete. You may contact our Administrative Officer on (02) 9399 1010 at any time if you wish to:

  • change or correct your personal information (for example address or telephone number)
  • cancel some or all of the communications that we provide (we include opt-out mechanisms in our communications)
  • request access to the information that we hold about you
  • request further information about our privacy policy.

 

Questions or Complaints

If you have any questions, concerns or complaints about the way in which your personal information has been handled, please contact our Administrative Officer on (02) 9399 1010.

If an issue raised requires follow up, we will respond to you as soon as possible and will let you know if we need any further information from you. We will notify you of our decision within 30 days, however, if we are unable to do so, we will let you know the reason for the delay and the expected timeframe for resolving the issue.

 

How to Contact the Administrative Officer
Email:                      contact@schizophreniaresearch.org.au
Post:                        Schizophrenia Research Institute
PO Box 1165 Randwick, NSW 2031
Telephone:              (02) 9399 1010
Fax:                         (02) 9399 1082

Page last updated: 15:44  22 July 2015